LEARNING OUTCOMES:
This course has seven lessons as follows:
Lesson 1: Where can Counselling be Used
Lesson 2: How to See Behind the Mask
Lesson 3: Emotions and Attitudes
Lesson 4: How to Communicate Better when All You Have is Words
Lesson 5: Theory versus Practice
Lesson 6: Diffusing Difficult Situations
Lesson 7: Golden Rules or Tips