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Telephone and Online Counselling Short Course



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Telephone and Online Counselling 20 Hours Online Course: Online and telephone counselling is a cost effective and quick way of helping those in need of support. Free counselling services can take a long time to access, so these areas of talking therapies can provide an essential bridge between getting know how at all, and getting important one-to-one consultations.

Online and telephone counselling services is a growth area within the industry, so this course is also ideal for existing counselling professionals, wishing to move into this area.

It will also be beneficial for:

  • Trainee Counsellors
  • Helpline Counsellors
  • Volunteer Counsellors
  • Social Workers
  • Health Care Workers
  • Doctor's Receptionists and Doctors
  • Anger and Stress management Counsellors
  • Debt Counsellors



Lesson 1: What is Counselling?

  • Counselling techniques
  • Attending
  • Asking questions
  • Reflection
  • Challenging
  • Paraphrasing
  • Qualities of good counsellors
  • Non verbal and verbal communication
  • Are you stressed
  • Stress epidemic
  • Stress and war
  • Is stress always a bad thing? 

Lesson 2: Ethical and Legal Considerations in Counselling (Ethics Part 1)

  • Informed consent
  • Why are ethics important in counselling
  • Making ethical decisions
  • Ethics and culture
  • Ethics and relationships
  • Keep records 

Lesson 3: Introduction to Online and Telephone Counselling

  • Identifying risk
  • Communicating with clients via telephone or e-counselling
  • Establishing ground rules and boundaries
  • Providing clients with supplementary materials
  • Ending therapeutic relationships
  • Supervision
  • Why people use internet or telephone counselling

Lesson 4: Ethical and Legal Considerations in Online and Telephone Counselling (Ethics Part 2)

  • Ethics in relation to telephone and online counselling
  • Informed consent and virtual counselling
  • Moderating forums
  • Trolling
  • Boundaries
  • Debriefing

Lesson 5: Phone Counselling

  • Stages of telephone counselling
  • Micro skills in telephone counselling
  • Telephone counselling process
  • Addressing needs
  • Problem solving
  • Taking notes
  • Ending the call
  • Non-verbal and verbal communication on the phone

Lesson 6: Online Counselling

  • Internet or online counselling
  • Email counselling
  • Chat counselling
  • Forums
  • When internet counselling is used
  • Effectiveness of online counselling
  • Depression in childhood

Lesson 7: Problems with Telephone and Online Counselling

  • Ending the conversation
  • Problem callers
  • Nuisance callers
  • Regular callers
  • Chronic callers
  • Silent calls

Lesson 8: Working in Telephone and Online Counselling

  • Time boundaries
  • Professional boundaries
  • Getting started in telephone and e-counselling 



This course is completed entirely online, including lessons, self-assessment tests, plus obtaining your certificate at the end, which is immediately downloadable after successful completion. Please note that there is no tutor support, as it is not required. The assessment breakdown is as follows:

  1. Study lesson 1.
  2. When you are ready, take the self-assessment test. Retake until you reach the required level of learning.
  3. Repeat steps 1 and 2 for the following 5 lessons.
    Take the final assessment.
  4. Download your certificate of completion, with your name on it.

Now you are ready to stand out at a job interview, or put your newly acquired knowledge to use straightaway.

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Telephone and Online Counselling Short Course Telephone and Online Counselling Short Course
£99.00 In stock